Return and Exchange Policy

Our return and exchange policy explains when a customized order may qualify for a replacement, exchange or refund:

• The delivered product was different from what was ordered
• The delivered product was damaged. Supporting evidence must be submitted when reporting an issue with an order.
• The delivered product was of the wrong size
• The customization of the delivered product was not done according to the brief

However, the return and exchange policy will not be effective if:

• The delivered product was perfect, and none of the situations above was satisfied
• The brief shared with us was wrong, and now the client wishes a refund
• There was a delay in delivery from the logistics end
• The order was returned due to the wrong address shared by the client
• The buyer involves a third party like a friend, family, or lawyer, instead of making a claim itself.

If the mistake occurs from our end, the shipping charges would be borne by us. If not, the client would be responsible.